Our Commitment and Passion
Cloud Made Simple has been servicing customers for over 15 years and we are passionate about what we do.
GM of Infrastructure
Your Cloud Made Simple Experience
As a Cloud Made Simple customer, you will experience a seamless integration of cutting-edge technology, with a focus on user-friendliness and accessibility. Our dedicated team of professionals will provide expert support, around the clock, to ensure the smooth operation of your cloud services. With our commitment to reliability and customer satisfaction, you can trust The Cloud Made Simple to provide a worry-free, highly efficient, and simple cloud experience.
Our Service Levels
At Cloud Made Simple, we understand the importance of quick and responsive support. That’s why we strive to answer the phone within 30 seconds, 90% of the time. Our dedicated support team is available 24/5 to provide expert assistance, ensuring seamless and efficient communication with our customers.
Our commitment to delivering fast and effective support is reflected in our goal to resolve 90% of tickets within 8 hours. Our experienced and knowledgeable support team uses advanced systems and processes to quickly diagnose and resolve any issues, minimizing downtime and maximizing productivity.
At Cloud Made Simple, we take security very seriously and always put it first. Our team of experts implement robust security measures and stay up-to-date with the latest threats to ensure the protection of your valuable data and information. Trust in our commitment to providing a secure and reliable cloud experience, putting your security at the forefront of our priorities.
At Cloud Made Simple, we see ourselves as an extension of your team, providing IT expertise, support, and commitment. From cloud hosting to 24/5 technical support, we are dedicated to delivering seamless and efficient technology solutions to meet your business needs. Trust in our commitment to becoming your trusted IT partner, providing the support and resources you need to succeed.
2023 Positive Feedback Results
2023 Total Ticket Resolution to SLA
2023 Hosting Server Uptime