Why You Still Need Tech Support in the Cloud Era

Cloud services like Microsoft 365 have transformed how small businesses operate — delivering flexibility, scalability, and lower upfront costs. But moving to the cloud doesn’t remove the need for expert tech support. In fact, it makes having the right support even more critical.

1. What Microsoft Doesn’t Cover

– Recovering data deleted more than 30 days ago
– Securing your tenant against phishing or MFA fatigue attacks
– Troubleshooting complex integrations (Teams + VoIP, SharePoint + custom apps)
– Optimising your setup for faster workflows and better productivity
– Helping your staff make the most of included tools

2. The Cost of Downtime

The average SMB loses approximately $5,600 for every hour of downtime. Even a minor issue — like a failed login or misconfigured setting — can halt operations, delay projects, and frustrate customers. Our proactive support minimises risk and keeps your business running.

3. Beyond Break/Fix

Our tech support isn’t just about fixing problems — it’s about preventing them. With continuous monitoring, security patching, license optimisation, and staff training, we solve issues before you even notice them.

4. Support as Business Continuity Insurance

Think of support as your safety net. You may not need it every day, but when the unexpected happens, you’ll want a team that already knows your business, your systems, and how to get you back online — fast.

Cloud may have simplified IT, but it hasn’t eliminated the need for expert support. Let us be your always-on IT department — protecting your productivity, your security, and your bottom line.